Shane is a founding principal of The Cornerstone Group, known for leading edge approaches to business strategy, process redesign, leadership development, executive coaching, and large-scale cultural change that produce sustainable and tangible results.
He brings a strong bottom-line perspective to each engagement, having managed business units internally with P&L responsibility. His particular expertise and passion is in working with executives and line leaders to improve results through changes in strategy, process improvement, cultural alignment, high performance teams, executive coaching, and redesigning the customer experience. His client projects have occurred at the corporate, division, plant, and team levels.

Shane has consulted with a wide array of organizations ranging from the Fortune 500 to midsize and smaller firms. He has worked across diverse industries such as financial services, high technology, manufacturing, professional services, oil and gas, government, hotel and lodging, and home building. He has consulted internationally, with client projects taking him to Asia, Europe, and the Middle East.

Earlier in his career he worked as an internal change agent involved in a global transformation at National Semiconductor, working at corporate and international locations facilitating large-scale redesign and organizational high performance. This project led to National Semiconductor being named Turnaround Company of the Year in 1993. He also served previously as the VP and GM over Franklin Covey’s consulting and training division where he oversaw all external training and consulting personnel nationally.

A recent Cornerstone project of Shane’s received the 2007 JD Power Award for Best Customer Service, and a previous project received the 2000 Computerworld Smithsonian Award for Most Innovative IT Implementation. Shane’s work has been featured in Open Computing Magazine.

Selected clients include: Citigroup, Yale University, Motel 6, Wells Fargo, Lehman Brothers, EDS, Lucent, NASA – Kennedy Space Center, KPMG, Merck, Abu Dhabi Investment Authority, Cendant Hotel Group, Shea Homes, Mobil Oil Chalmette Refinery, Kaiser Permanente, Amerada Hess, Air National Guard, Alcan Cable, Yokosuka Japan US Naval Shipyard Repair Facility, and the Cherokee Nation.

Shane is a faculty member of the Duke University Corporate Education Resource Network. He received his BA and MBA from Brigham Young University and speaks Russian. Shane is co-authorizing a book on creating organizations that achieve market dominance. He and his wife and four children make their home along the Wasatch Mountain Range in Utah.

shane@4cornerstones.com

Kendall is a founding principal of The Cornerstone Group, a consulting firm known for leading edge approaches to business strategy, process design, leadership development, and large-scale cultural change that produce sustainable and tangible results. He specializes in working with line leaders and executives to clarify and implement strategy, redesign business processes and systems, align and transform culture, train and coach executive leaders and teams, and manage change.

Kendall has consulted with a wide array of organizations ranging from Fortune 500 to small and midsize firms. He worked across diverse industries such as oil and gas, lodging, government, and manufacturing. He has held executive line management responsibilities, including the Practice Leader of the Organizational Change Consulting Group for Franklin Covey. As such, he has had responsibility as a rainmaker, relationship manager, and delivery consultant. He began his career working in marketing and sales at IBM. Kendall is co-author of The Business Strategy Audit: A Company Self-Assessment, and a white paper series entitled A Case for Change Management.

Kendall’s innovative work with clients has been recognized nationally. The Navy Postal Group in Washington, D.C. won the Federal Mail Center Excellence Award; The Norfolk Naval Shipyard won the Virginia State Quality Award; and Kendall’s participation in the work to split InterContinental Hotels Group from its parent received the ASTD Excellence in Practice Award.

Kendall’s clients include Eli Lilly, KPMG, National MS Society, Virginia Health Quality Center, PricewaterhouseCoopers, Shea Homes, NASA Kennedy Space Center, Colorado Foundation for Medical Care, Merck, Nationwide, The Atlanta Journal Constitution, Lehman Brothers, Carlson Companies, Mobil Chalmette Refinery, United States Army Reserve Command, Bethlehem Steel, Yellow Trucking, Amoco Oil, and Alcan Cable.

Kendall is a member of the Duke Corporate Education Learning Resource Network—rated the #1 Corporate Education provider for the last 5 years by Financial Times. He has consulted internationally on projects in Europe, Asia, and Africa, and he speaks fluent Spanish. Kendall lives with his wife and three children in the Salt Lake City, Utah, area. He holds a Master of Business Administration degree from Brigham Young University.

kendall@4cornerstones.com
801-830-3537

Paul has nearly 30 years of consulting experience, specializing in organization strategy and design, team development, knowledge management, and change management. Paul is the founder of Organization Planning & Design, Inc.—a firm that specializes in organizational architecture and the integration of strategy, design and continuous improvement. He is nationally known for the innovation of the Organization Systems Design Model and his client work has won several national awards and has been featured in over 20 books and periodicals. Paul received his Master's in Organizational Behavior in 1975 from Brigham Young University. He served as the past chair of the MOB Advisory Board and currently serves as a board member. In April, 1999, he received the Marriott School of Management’s William G. Dyer Distinguished Alumni Award for his contribution in the field of strategy, organization design, knowledge management and change. In 1999 he was selected as a member of Work in America’s National Advisory Council focusing on identifying best practices in creating and sustaining high performance teams. In 2004 he received the Herrmann International Big Thinker Award for his contribution to the field of whole brain thinking.

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Bill brings thirty years of leadership development experience to his clients, the CEOs of major Fortune 500 corporations as well as venture-capital start-up businesses. As a leadership coach and mentor, he works with CEOs and other senior executives in the areas of strategy, alignment, communications, and relationships. Bill is the founder of Maxcomm, Inc.—a firm that focuses on leadership, organizational effectiveness, change and communication. His expertise is working with clients to lead large-scale change and cultural transformation within their organizations. Paramount to his success is his ability to partner with CEOs to create a compelling message and engage senior executives in committing to change. His experience and work span many different industries including energy, utilities, telecommunications, travel, and finance. Author of The Whole Systems Approach: Involving Everyone in the Company to Change and Transform Your Business, he has defined and implemented Maxcomm's change methodology for numerous organizations with long-term, measurable results. Bill has a Master's degree in Organizational Communication from the University of Montana.

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Norm is a recognized authority in developing leaders who deliver results and increase business value. His current writing, speaking and consulting work relates to making intangibles tangible by building organization capabilities that measurably impact market value. Norm is co-founder of RBL, Inc.—an education and consulting firm that helps clients create high performing organizations with leaders who deliver the right results the right way. Representative clients include Ford, Glaxo-Smithkline, Hallmark, Harley-Davidson, Intercontinental Hotel Group (IHG); Intel, National City Bank, Nike, StorageTek and Zurich Financial. He has authored numerous books and articles about strategy, leadership, business results, and organizational change. Norm is on the faculty at the Executive Education Center at the University of Michigan Business School, an affiliate of Duke Corporate Education, on the Editorial Board of Journal of Human Resource Management, a board member to HELP International.

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Kyle has 20 years experience in business planning, procurement, accounting, and administrative work systems. His major area of focus is in the redesign, development and management of high performance work systems for tribal, manufacturing, government and service sectors. Kyle is the founder of The RedWind Group— a firm that specializes in organizational strategy, design and implementation with a focus on building organizational capabilities. He has led and facilitated multiple teams in organizational redesign, business process redesign, and project implementation, including the installation of enterprise-wide information systems and shared service organizations.

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Joe is an experienced professional recognized for leading businesses through complex business turnarounds and revitalizing growth. He brings to engagements a practical combination of models, tools and experience in areas of: Equity modeling and valuation, Business design (efficient organization structure, process and costs), Strategy development and alignment, and Executive and project management. Joe is co-founder of BayHill group, an investment strategy firm, which repositions undervalued public companies for rapid growth and financial success. He has worked across multiple industries - Lodging & Entertainment, Financial Services, Energy, Communications, Pharmaceuticals, Technology, and Food Products. Representative clients include InterContinental Hotels Group, R. R. Donnelley, Kelloggs, Yellow - Roadway Transportation, America West, Mobil, Dell. Joe is a CPA and holds an MBA degree in strategy and finance. He has previously worked at KPMG, and held executive management and CFO positions in private and public companies.

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Ron has consulted for the past 20 years to clients such as Alcatel Cable Systems, Alcoa, Arco Alaska, AT&T American Transtech, AT&T Capital Corporation, Bell Helicopter Textron, Colgate, Corning, Inc. Corporate Administrative Center and a Celcor Plant, FMC, Forensic Technology, Inc., General Dynamics F-16 Plant, Hills Pet Products, IBM National Accounts Division, Intel Fab 7, James River Corporation, Lucent Wireless Technologies Product Center, 3M, Pacific Bell, Thomas Nelson Publishing, UNUM Insurance Company, U.S. Air Force Electronic Warfare Acquisition Process, Washington Water Power, and Waukesha Memorial Hospital System. Ron is the co-founder of The OSD Alliance which over the years has integrated Strategic Management, Total Quality Management, and Organization Design / Redesign models and methodologies to be able to design high-performance organizations more effectively and efficiently. Prior to RBL, Ron spent nine years as an instructional designer and manager at Courseware, Inc., in San Diego, conducting full-scale instructional design and development projects on a wide range of content and media. Ron received a Ph.D. in Instructional Psychology.

Mark specializes in strategic decision-making, organizational design, and employee and customer feedback systems. Mark has consulted to a variety of organizations for the past 18 years. His consulting work includes advising strategic, coordinating and operating teams on the design of innovative work systems, and the development and implementation of organizational measurement systems. Mark's experience spans service, manufacturing, tribal, and government sectors. He has contributed to the field though his innovative work on Customer Value Analysis and Employee Engagement. In particular, he has advised several clients on the use of multivariate statistics to determine importance weights, gleaning the true priorities for improvement out of data on customer and employee feedback. Mark received a Ph.D in Social Psychology & Organizational Behavior, from Harvard University.

Clark has over twenty years' experience in corporate assessment and educational training, and is an accomplished transformation consultant, executive coach, instructional designer, and facilitator. A PhD candidate in Psychology (emphasis on Research and Evaluation Methodology), Clark brings a human resources and performance measurement expertise to client engagements. Clark is a Partner with Maxcomm, Inc.—a firm that focuses on leadership, organizational effectiveness, change and communication. He serves as lead consultant in many client engagements, facilitating leadership and team development; directing organizational and cultural assessments; conducting communication and leadership systems audits; evaluating consulting interventions, corporate training programs, and team effectiveness; and designing organizational/leadership assessments and complementary instructional materials.

Ernesto is focused on helping organizations improve through organization and leadership development. His work has been a blend of Business Process Reengineering, Organization Design & Continuous Improvement with Leadership & Team Development. Ernesto is a senior consultant with RBL, Inc.—an education and consulting firm that helps clients create high performing organizations with leaders who deliver the right results the right way. Ernesto was Vice President & Partner of OD and Performance Consulting for HPI Colombia, a consulting firm representing RBL, DBM, SMG, Team Resources, and Bigby Havis in the region. His career started in the Business Consulting Division of Andersen, where he worked for 7 years, leading to the position of Consulting Manager responsible for the Reengineering, ABC and Change Management Practices. His clients have included a wide range of companies across several industries, mainly pharmaceutical, consumer, utilities and oil & gas, working with at least 100 Fortune 500 in Latin America. Ernesto is an Industrial Engineer from the Universidad Javeriana, Colombia with advanced studies in management, reengineering, continuous improvement, leadership, coaching, high performance teams, culture, and competency development.

Tony specializes in large-scale organizational change, helping organizations transform themselves through a multi-dimensional approach that ensures that clients achieve desired results. He has extensive experience coaching senior executives, enabling them to effectively drive and lead change in their organizations. Tony is a Founding Director of Charter Oak Consulting Group—a firm with expertise in organizational performance. His professional experience includes: Management Consultant, McKinsey & Company; Vice President of Human Resources, Connecticut Mutual; member of the faculty and Senior Trainer, American Management Association; Masters in Management Program in New York; Senior Trainer for the Center for Creative Leadership. Tony has a Doctorate degree in Psychology and Education from the University of Connecticut, a Master's Degree in Counseling Psychology from Fairfield University and a Master's degree in Administration from the University of Connecticut.

Michael has over 15 years of senior executive and management consulting experience. He is a Managing Partner at eBusiness Advisory & Consulting Services (eBACS)—a management consulting firm known for executive coaching, strategy, goal clarity and metrics, leadership and culture development, managing organizational design and change, and business process outsourcing. Michael was a Senior Consultant with PwC’s Strategic & Organizational Change Practice in New York City. He has launched two profitable, technology companies holding executive responsibilities as Vice President of Sales & Marketing and Vice President of Business Development. Michael is Adjunct Professor of Leadership and Organization Behavior at Columbia College. He has worked across many industries, including: high technology, financial services, insurance, chemical, consulting, manufacturing, and government. Michael holds a Masters in Organizational Behavior from Columbia University.

Mark has Fortune 500 executive coaching experience and is expert in helping leaders to transform their organization from good to great through the use of transformational leadership principles and processes. He is a successful and sought after executive leadership coach and has focused on building executive leadership teams that are united and empowered to achieve extraordinary results. Mark is a partner with Petrous— a firm that specializes in helping businesses and organizational leaders improve their performance through strategy development and implementation and leadership development. His work experience includes serving as an executive director in an international communications company, general manager of a multi-state wireless communications firm and chief executive officer of a leadership development firm.

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Jim has lectured to and conducted workshops with academics, professionals and business people in the United States and Europe weaving business, technology, leadership and humor into practical lessons that can be applied tomorrow. Jim has built a series of careers in product engineering, quality improvement, information technology management, business development, and strategy consulting and leadership development. Jim has been a popular speaker at IQPC, DCI, SIM, CIO and other conferences and seminars. He has also led workshops at Boston University, London School of Economics and Political Science, The Technikum Winterthur and Babson College. Jim is a principal of RBL, Inc—an education and consulting firm that helps clients create high performing organizations with leaders who deliver the right results the right way. He has also authored dozens of columns and articles in journals such as Professional Consulting, HP Professional and Midrange Systems. Jim’s most recent book The Capable Company: Building The Capabilities that Make Strategy Work provides business leaders with a method for taking their strategy to action through organization and business capabilities.

Dave is a partner with Maxcomm, Inc.—a firm that focuses on leadership, organizational effectiveness, change and communication. During a recent engagement, Dave coordinated a large client project involving a team of 14 consultants from six different firms. He plays a key role in designing and facilitating organizational change and development initiatives; facilitating meetings and conferences; conducting front-end analysis and evaluating organizational effectiveness; and ensuring successful implementation. He has a Master's degree in Psychology.

Starr has spent the last 25 years designing high-performance work systems for some of the largest corporations in the world. As president of SEA, Inc. and Founding Partner of The OSD Alliance, he led the innovative work design for AT&T's American Transtech and the design of IBM's Business Process Management (BPM) program. He led new start-up design efforts and breakthrough redesign at American Express Financial Services, AT&T, Corning, Inc., Bell Helicopter Textron, EDS, Exxon, FMC, Ford, IBM, James River Corporation, Lucent Wireless Technologies Product Center, and others. Starr is a principal of RBL, Inc.—an education and consulting firm that helps clients create high performing organizations with leaders who deliver the right results the right way. He has worked as an internal organization design consultant and manager for Exxon Enterprises and Clark Equipment Company. He received his Master of Organizational Behavior (MOB) from Brigham Young University.

Troy has over 13 years of consulting experience. He has expertise working with teams to improve results through changes in business strategy, process design, organization structure, and in linking measures to strategy. Troy has worked across many industries, including technology, oil and gas, transportation, pharmaceuticals health care insurance, government, military, and manufacturing. Several projects on which Troy has worked have lead to business turnarounds in excess of $50 million annually. Prior his consulting career, Troy worked as a professional accountant in Canada. He received his MBA from Brigham Young University.

Richard Feller, Ph.D. Richard has worked with presidents, CEO’s, and general managers in Fortune 1000 companies, assisting them to review and develop strategic and operational business plans. Richard's experience also includes successful project implementations in nine different countries. Richard is currently the Chairman and CEO of Lynchval Systems a firm that provides defined benefit pension plan administration software and conversion / implementation services, OPEB/FAS 106 valuation software, and defined benefit valuation software. Richard has also done significant turnaround work. He lead the three year global transformation at National Semiconductor, working at corporate and international locations facilitating large-scale redesign and change. This project led to National Semiconductor being named Turnaround Company of the Year in 1993. Richard has an MBA from Pepperdine University and a Ph.D. from the University of Sarasota.

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Vern’s primary focus is strategy development, global organization design, process development and improvement and executive coaching. Vern plays a key role in situations requiring large scale change, drawing upon his expertise in career and team development, executive coaching and work design. With over 20 years experience in strategy and organization design, Vern has worked with organizations spanning the steel, oil & gas, consumer products, and process industries. Some of his more significant client engagements include Eli Lilly, Amoco, Taco Bell, Mobil, Lukens Steel, Monsanto, Hallmark Cards, RR Donnelley and Sons, and Intercontinental Hotels Group. Vern has global consulting experience, having worked in the UK, Europe, Canada and the USA. Vern has a BA in English from the University of Utah and a Masters in Organizational Behavior from Brigham Young University. Before becoming an external consultant, he worked as a senior staff member in the U.S. Senate and for Rockwell International implementing large scale change.

Lisa has partnered with organizational change consultants to drive change widely and deeply within an organization through various means of documentation. As a document consultant, project manager, and instructional designer, she has 10 years of experience in developing mission, vision, and value statements; strategy plans and maps; work process redesign methodology; and custom training programs. She recently finished editing a book on work process redesign. She has partnered with organizational change consultants in various capacities for clients such as JEA (formerly Jacksonville Electric Authority), SC Johnson, TravelCenters of America, Calamos Asset Management, and Baxter Healthcare. As an instructional designer, she has developed custom training products on a wide range of content and media to fit the client's needs and budget. Lisa received her B.A. in English from Utah State University and began work on her Master's Degree in English at Cal Poly, San Luis Obispo.

Katrina Harmon is an independent consultant who works with organizations to improve their business results by changing the way they work. She focuses on strategy implementation through business process, organization, and human resource system design. Katrina also has extensive training, facilitation, and survey design experience.

She has worked across a broad range of industries with clients that include: Rockwell Automation; Texas Health Resources; Citigroup; InterContinental Hotels Group; Sabre; RR Donnelley; ExxonMobil; Blockbuster Video; Boston Scientific Corporation; MetLife; Ontario Hydro; and Southern California Gas/Sempra.

Katrina has previously served as Director of Marketing for Novations Group, Inc., a global professional services firm providing consulting, training, technology, and measurement solutions to Fortune 1,000 companies. In this capacity, she led the formation of a marketing group for two newly merged consulting practices. Her responsibilities included: marketing strategy development; new product launches; marketing events and collateral; public relations; and joint marketing with strategic partners and sister companies.

Prior to her role as Director of Marketing, Katrina worked as a Senior Consultant and Project Manager with Novations. In this position, she directed and facilitated client teams in strategy, process, and organization design. Katrina has also led numerous projects that have helped companies implement their business strategies through leadership and career development.

Katrina received an M.P.A. from the Woodrow Wilson School, Princeton University, where she was a Truman Scholar. She also holds a B.A. from the University of Colorado, where she was a Phi Beta Kappa, Summa Cum Laude graduate with majors in International Affairs and French. She is currently a Ph.D. candidate at the University of Louisville.

Mette is an expert on the human side of business, specializing in how to lead people and how to lead change. As a consultant and coach, Mette has worked with executives from organizations as diverse as Johnson & Johnson, Esté Lauder, Harley-Davidson, NUCOR, John Hopkins Hospital, and The Royal Canadian Mounted Police. Current projects include the development of Microsoft's high-potential leaders in Europe and the transformation of Finnish Broadcasting services. Before starting her own business, Mette served as a senior consultant for FranklinCovey, where she directed their one-week executive retreat at Sundance and co-hosted executive dialogues with Stephen Covey. Mette also knows what it is like to be a line leader, having worked as a product manager for a multinational company and as a director of a medical therapy unit. Mette's academic background includes a Ph.D. in human and organizational development from the Fielding Graduate University, a master's degree in business from California Lutheran University, and a bachelor's in physical therapy from Aarhus University in Denmark. She is the author of the international bestseller The Ugly Duckling Goes to Work, which shows employees how to lead their own lives. Mette makes her home in New York City together with her husband, Alfredo Sanchez Gomez.